I have a story to tell. I dont usually bitch about customers, but this darling is a special case, see, she was in a bit of a mood I supose,
Its all started with her wanting to know if we have a certain light she wanted and if we could order it. She was a bit short with me but I rolled with it, did my thing, found the code, did a computer search.
Then I made this litle comment
"im sorry, love, but bare with me the computers a little slow"
which is something I say to every customer coz it takes a shitload of time to do anything on the instore system.
Well from that she went off.
Her main points were I was being disrespectful for calling her 'love' and 'darl' which I appologised for upsetting her (though thats how I talk, get over it), and two I was too retarded (yes she said retarded
) to use the iternetz.
Hello lady, its not the internet, its our very complicated instore search program. lol.
she proceded to ramble on, repeating herself about being rude "and dont the teach you any manners at school"... (again, hello im not 16 anymore???) and how she will go on the internet at home, it will take 10 minutes and shell get it delivered the next day.
I again, said sorry we couldnt help her and maybe she should do that. end of discussion, go away.
It was great, the boss pissed himself laughing at my miss fourtune, his exact words "Im glad Im not the only one who gets the crazies"
I had a coffe break, I though it was over.
I was wrong.
See during all this I was helping a man swap over some garden gloves he bought his kid, and had fallen apart at the seams. Turns out it was his missus.
He came back, swapped the gloves then asked "So how did you go with the lights?" tho which I replied O_o???
Then I looked up, she came back for round two!
She proceded to rip up me again about my rudeness, shes all flustered and yelln n stuff
"Fine respectable customers like me come in and you are just rude and treat me like an idiot!"
To which again, I appologise that shes not having a good day and try to calm her down with the
"Ofcourse you not an idiot, nobody said you were" To which she says
"Who said Im an Idiot!"
Im pissed at this point and reply with
"nobody, but you said that" and start to ignored her,
The poor bloke, who is as sweet as pie and his really cute son are just standing there, I forgot I hadnt answered him,
"Im sorry, she didint want me to do it, the computer is slow, but if you can bare with me Ill look it up for you"
meantime shes still going on in the background, hes getting very imbarised and declines.
So anyway, to finish on a good note, I fix up his return receipt, thank them both for shopping, give the kid a stamp and send them on their merry way with a "have a nice day"
Now thats customer service!!!
And I think Ill take up smoking....